All posts in crisis communications

Why twitter is always personal: the tale of #chefsunite, Claude Bosi and Basil Fawlty

Posted on November 9, 2012 at 4:58pm by Native Consultancy Comments Off on Why twitter is always personal: the tale of #chefsunite, Claude Bosi and Basil Fawlty
Why twitter is always personal: the tale of #chefsunite, Claude Bosi and Basil Fawlty

Thirty years ago, John Clease  brought alive the sheer misery of the UK hospitality trade in Fawlty Towers where, as the lanky hotel patron Basil Fawlty, he delivered tirades and abuse to customers, staff and hotel inspectors. Audiences squirmed in disbelief and laughter at the frustrated, angry man who was able to blame everyone but…

The communications lesson business leaders can learn from politicians

Posted on October 10, 2012 at 8:56pm by Native Consultancy Comments Off on The communications lesson business leaders can learn from politicians
The communications lesson business leaders can learn from politicians

This week was a big one for David Cameron at the Tory Party Conference. Failure to strike a note with the grassroots faithful and the media questions around his leadership would have intensified. Success was critical in laying the foundation for climbing back from the omnishambles of 2012 and an opportunity to change the narrative…

‘The dog ate my homework’: G4S and its schoolboy handling of its Olympic-sized PR crisis

Posted on July 20, 2012 at 10:18am by Native Consultancy Comments Off on ‘The dog ate my homework’: G4S and its schoolboy handling of its Olympic-sized PR crisis
‘The dog ate my homework’: G4S and its schoolboy handling of its Olympic-sized PR crisis

Another week and another major corporate PR fail dominates the headlines. Hot on the heels of Barclay’s Bob Diamond comes the latest of the 2012 case studies in reputation mismanagement with G4S giving us an object lesson in how not to manage a crisis. A charitable article in the FT suggested this week that G4S…